Support must be core to any managed service provider and at Varidion a Customer Service ethos is engrained within our DNA.  From our industry leading technology, tools and proactive monitoring to our Customer Advocates who understand our Customer’s business, World class support is everywhere within Varidion and available on tap.

The main Operations team are based out of our CsC (Customer support Centre) in Leatherhead, Surrey and provide true pro-active management of all services, 24 by seven.

Self service is core to our philosophy; it makes everyone’s life easier allowing you to concentrate in the right areas. VariView is the tool that provides you with simplified access to a range of time-saving management and monitoring tools that give you instant, meaningful information on the health and performance of your infrastructure, make instant changes, search our databases for knowledge, log, see and update support tickets, interact with support staff and much more.

Powered by our bespoke end-to-end platform, all Customers and Varidion staff use the same, single system which eliminates wasted time and effort and allows customers free and fast access to the information and people they need.

No longer will you experience SLAs that offer targets not guarantees, no longer will you have to wait 24 hours for simple tasks to be completed, no longer will your business suffer because your supplier can’t respond quick enough.

Varidion provides you with a true 360 degree of Your Network, Your Applications, Your Data and Your Interactions.